Job Description
Job Title: Pensions Administrator -Complex casesLocation: GlasgowSalary: £28,500-£29,500 + up to 10% annual bonusHours: 35 hours per week, Monday to Friday (Hybrid after training)About the RoleWe are working with a well know Financial services client who are looking for a Pensions Administrator to join their Client Solutions Technical Team in Glasgow. This is a varied and fast-paced role at the heart of their operations, where exceptional customer service and attention to detail go hand in hand. Youll be managing a range of queries and client instructions, ensuring they are completed accurately and within agreed timeframeshelping advisers achieve the best outcomes for their clients.This role offers the opportunity to make a real impact, not just by supporting our clients, but by identifying improvements to existing controls and processes.
Youll play an important part in safeguarding client money and enhancing the client journey.Key ResponsibilitiesManage incoming client queries and instructions, including processing money movements, transfers, and pension transactions.Support operations across the wider department as required.Respond to client queries clearly, professionally, and within agreed timeframes.Share knowledge and best practices with colleagues and teams across the business.Identify opportunities to improve operational controls and contribute to the design of better processes.Work within the companys risk management framework and understand the impact of actions.Play an active role in enhancing the client journey and overall service delivery.About YouYou are well-organised, proactive, and focused on delivering quality, thoughtful in your approach, and always one step ahead. You listen closely, ask the right questions, and take pride in resolving issues quickly and effectively. With strong communication skills and a drive to help others, you excel in delivering exceptional service in a busy environment.Were looking for someone who has:Previous experience in financial services (experience with pensions or ISAs is an advantage, but not essential).A high level of accuracy and strong attention to detail.The ability to manage multiple tasks and adapt to changing priorities.Confidence in handling complex or sensitive situations with professionalism and care.Clear and effective communication skillsboth written and verbal.A proactive approach to solving problems and improving how things are done.A collaborative mindset and a desire to support team success.A Little About the companyThey are on a mission to make retirement more rewarding.
They support financial advisers and their clients through innovative, customer-focused platform solutions. There people-first approach means we celebrate collaboration, value inclusion, and champion continuous improvement.Our clients journey began by doing things differentlyputting customers centre stage from day one. They have come a long way, but there purpose remains clear.
There culture, values and commitment to social responsibility shape everything we do.Inclusion and Diversity at NucleusOur client cares deeply about creating an inclusive workplace that reflects the diverse world we live in. For them, inclusion isnt just good practiceits good business. A range of perspectives leads to better problem-solving and more relevant solutions for their clients.
They are committed to building a fair, balanced, and transparent financial services industry and playing their part in driving that change.What they OfferYou will be provided with a generous package of benefits designed to support what matters most to our people:Non-contributory pension schemeAnnual bonus of up to 10%Enhanced parental leavePaid emergency leaveHealth and wellbeing initiativesFlexible working options where possibleA supportive, engaging, and values-driven workplaceTPBN1_UKTJ