Team Lead - Quality & Compliance Operations Location: Belfast Department: Business Services/Technology The Opportunity My client is seeking a Team Lead to oversee a busy operational team within their Business Services function. The successful candidate will be responsible for the day-to-day management of a team, ensuring the delivery of exceptional service standards while driving efficiency and process improvement. This is a people-focused role with the added opportunity to build technical expertise in a specialist environment. Key Responsibilities Lead, mentor, and develop team members through structured feedback, one-to-ones, and team meetings Manage training, development, and performance to ensure continuous improvement Maintain high levels of service delivery, proactively addressing challenges and escalating issues where necessary Resource plan effectively to ensure continuity of service, including cover for absences and workload fluctuations Contribute to departmental projects and process enhancements Develop technical understanding to provide guidance and support to team operations Collaborate with colleagues to ensure smooth handovers across shifts The Ideal Candidate Proven experience in people management within a professional services environment Strong leadership, coaching, and communication skills A genuine interest in developing technical knowledge in a document-focused setting Ability to manage operational challenges in a fast-paced, client-driven environment Commitment to delivering high-quality outcomes and excellent client service To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs. Skills: Document Checker Team Lead Proofreader Compliance Lead Benefits: Bonus Hybrid Pension