Hours: 42.5 per week, Monday to Friday
Contract: Full-time, Permanent
Field and Office based
About the Role
Are you an experienced leader in repairs and maintenance looking for your next challenge? Mears is seeking a skilled Contract Manager to oversee the delivery of our disrepair services in Milton Keynes. This is a pivotal role for someone with a strong background in contract management, operational leadership, and customer-focused service delivery.
Key Responsibilities
* Oversee day-to-day operational and commercial performance of disrepair contracts
* Ensure delivery of high-quality services in line with legal, safety, and budgetary requirements
* Manage direct labour and supply chain resources to maximise efficiency
* Maintain compliance with health and safety regulations and Mears operating procedures
* Ensure all disrepair claims comply with the Pre-Action Protocol for Housing Conditions Claims (England).
* Drive customer satisfaction and meet contractual KPI targets
* Lead, coach, and develop team members to achieve performance excellence
* Build and maintain strong relationships with clients, service users, and local communities
* Provide accurate and timely reporting to senior management
* Proven track record in capital/programmed works or repairs and maintenance delivery
* Strong commercial and performance management experience
* Ability to manage multiple sites and contracts simultaneously
* Experience working in a customer-focused environment
* Demonstrated success in contract/project management, including team leadership, governance, and risk management
Essential Skills and Knowledge
* Strong understanding of health and safety regulations, including COSHH
* Excellent interpersonal and communication skills
* Effective people management and mentoring abilities
* Strong customer focus and problem-solving mindset
* Organised, decisive, and results-oriented
* Confident in negotiation and influencing
* IT literate with strong written and verbal communication skills
Preferred Qualifications and Experience
* ILM accreditation or Level 4 Leadership & Management
* IOSH or equivalent health and safety qualification
* CIOB Building Safety Management
* Experience managing disrepair contracts
* Background in social housing or working with local authority clients
What We Offer
* 25 days annual leave plus bank holidays
* Private medical care
* Annual Mears Fun Day – a company-wide thank you event
* Paid Volunteering Leave to support causes you care about
* Mears Rewards – staff perks including discounts on groceries, holidays, and more
* Share Save scheme and family-friendly policies
Join Mears and help us deliver repairs that really make a difference.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Laura Bourne
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
We are the people behind the smile!At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK.Our Values - Customers / Innovation / Teamwork / Responsibility
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