Join to apply for the Directorate Support Officer role at University Hospitals of North Midlands NHS Trust
University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however, you must have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
Responsibilities
* Deputise for the Operational Services Managers when necessary.
* Work with other Directorates/Divisions to ensure the achievement of the Trust’s and Divisional corporate objectives. This includes validation and management of the Referral to Treatment (RTT) framework.
* Ensure patients waiting for treatment on any elective care pathway (RTT, Cancer, and Diagnostics) are validated and their treatment pathways expedited in line with service and patient expectations. Escalate and manage any potential breaches of the target in collaboration with the Administrative Teams, Service Managers, and Clinicians.
* Identify, investigate, and resolve data quality errors on the Electronic Patient Record (ESR) System and other systems, working with the Directorate to implement sustainable solutions.
* Assist the Directorate Management Senior Team, as directed by the Clinical Director, Directorate Manager, and respective Clinical Lead, in the efficient and effective operational management of resources within the Directorate / Service Line(s) to deliver continually improving high quality patient care within the resources available.
* Support the management of the RTT framework and act as the main administrative resource for the corporate validation and pathway tracking process.
* Support the Operational Services Managers with patient access and the effective flow of patients through the respective services of the Directorate, including elective and non-elective inpatients, day cases, emergency portals, outpatient clinics, theatres, and diagnostic activities.
* Provide necessary information for management to present at numerous forums.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and are highly regarded for our facilities, teaching, and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000-strong workforce provides emergency treatment, planned operations, and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
For further details / informal visits contact: Kellie Smith, Operational Services Manager. Email: kellie.smith@uhnm.nhs.uk, Phone: 01782 675081.
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