Job DescriptionJob Description
Cogency Global, Inc.
THE RIGHT RESPONSE
AT THE RIGHT TIME,
EVERY TIME
Position Title:Client Service Specialist
Location:Dover, DE
Employment Type:Fulltime – Non-Exempt
Hours:9:00 am to 5:00 pm
Salary:$43K-$45K
Summary:
We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie, and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication, be organized, and be detail-oriented.
Our NO LAYOFF strategy, commitment to integrity, fairness, and fun, and our strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements.
Essential Duties and Responsibilities:
* Communicating with clients directly.
* Responding promptly to client questions and concerns.
* Resolving any issues and assisting with requests.
* Processing client orders.
* Helping clients to use Cogency Global’s proprietary applications (training provided).
* Guiding clients through the process of working with state and local public offices.
* Working with public offices and commercial agents on the client's behalf.
* Reviewing legal documentation.
* Other duties as assigned.
* Physically submitting legal documentation to various State Agencies more than once a week.
The skills, experience and qualifications required:
· Excellent customer service skills, and strong computer/research skills including proficiency with MS Word, Excel and Outlook software
· Excellent organizational skills and be detail-oriented, with excellent written and verbal communication skills.
· Must be able to multi-task effectively, work to high standards of quality and meet deadlines
· The ability to work independently and function as part of a team.
Together, we live our Core Values
Integrity:Doing the Right thing even when no one will know and walking the talk
Fairness:We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.
Fun:We believe in a fun work environment & have many team events that support the ‘fun’ culture
No Lay off strategy:We believe loyalty must go first from management to staff and we are proud of this unique strategy
What We Offer
· Educational assistance program for all of our eligible staff members
· An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year
· A commitment to &
· 401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit.
· 80% covered Medical Insurance & 80% covered Dental & Vision insurance
Company DescriptionCogency Global Inc. is a professional registered agent company that provides nationwide and international corporate, secured transactions, real property, court, agency and library services for all industries, including the nonprofit sector. Established in 1980, Cogency Global is qualified to act as registered agent in all 50 states and the District of Columbia and provides statutory representation and process agent services for tens of thousands of companies across the country. The company also offers registered agent, corporate and secured transaction services in many other countries throughout the world. With full-service offices in key cities from coast to coast in the U.S. and offices in Hong Kong and the United Kingdom, Cogency Global has become a global resource for its customers.Company DescriptionCogency Global Inc. is a professional registered agent company that provides nationwide and international corporate, secured transactions, real property, court, agency and library services for all industries, including the nonprofit sector. Established in 1980, Cogency Global is qualified to act as registered agent in all 50 states and the District of Columbia and provides statutory representation and process agent services for tens of thousands of companies across the country. The company also offers registered agent, corporate and secured transaction services in many other countries throughout the world. With full-service offices in key cities from coast to coast in the U.S. and offices in Hong Kong and the United Kingdom, Cogency Global has become a global resource for its customers.
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