Duty Manager | Rheolwr ar Ddyletswydd - Chester, England
Salary: £39,993 per annum
The Role
As an effective Duty Manager, you will lead by example, inspiring your team to deliver exceptional customer service, whilst providing a safe and secure environment.
The Duty Manager is responsible for the management of all station activities including the Gate line, ticket office, platform and cleaning. You will ensure the services provided by the station team meets standards through real time management as well as effectively assessing and coaching performance.
* Lead and support stations staff to create a customer focused highly motivated team who are committed to exceeding customer expectations in the delivery of a safe and high-quality service.
* Provide assessment and coaching to staff at the station so that their performance is optimal.
* Ensure facility and security checks are carried out, including Fire Precautions and Evacuation checks.
* Track train running via TRUST and other systems.
* Review weekly rosters and make daily amendments to ensure coverage of all job roles in the most cost-effective way.
Who we're looking for
Essential
* Practical approach to managing people and processes in a demanding environment
* Strong people‑management skills with sound judgement and a drive for high service standards
* Ability to develop safety, operational competence, assessing and coaching skills
* Willingness to gain IOSH, assessor, coaching qualifications and work towards ILM Level 2
* Confident IT user, proficient in Microsoft Office, Bugle, TRUST train‑running software and familiar with rostering systems
Desirable
* Welsh language skills
As a transport operating company, we are there for our customers whenever they need to travel – so flexibility to work shifts, including weekends and