We are working with one of the UK’s leading premium pub operators to recruit an exceptional Head of Operations for their flagship London region.
This is a standout opportunity to lead a portfolio of 14 high‑performing sites, representing the company’s highest‑grossing patch. The estate is made up of premium, food‑led pubs known for delivering outstanding guest experiences, strong commercial performance and best‑in‑class hospitality standards.
The Role
As Head of Operations, you’ll be responsible for the overall performance of a 14‑site London estate, leading and developing a team of General Managers to deliver exceptional operational and commercial results.
You’ll play a key role in driving sales, profitability, people development and guest experience, while maintaining the highest operational standards across the region.
Key Responsibilities
* Lead, coach and inspire General Managers across a 14‑site premium pub portfolio
* Drive commercial performance, sales growth and profitability across the patch
* Deliver exceptional standards in food, drink and service
* Build and develop high‑performing management teams
* Use KPIs and financial data to identify opportunities and improve performance
* Ensure compliance and operational excellence across all sites
* Work closely with senior leadership on business strategy and operational initiatives
* Champion company culture, people engagement and succession planning
You Will Have
* A strong track record in multi‑site operations leadership
* Experience managing high‑volume, premium hospitality businesses
* Excellent commercial and financial awareness
* A people‑first leadership style with a passion for developing talent
* Strong operational knowledge and attention to detail
* The ability to influence, motivate and drive performance at all levels
What’s on Offer
* Salary up to £88,000
* Performance bonus
* Excellent company benefits
* Career progression opportunities within a respected hospitality group
* The chance to lead the business’s highest‑performing London region
If you’re an experienced operator ready for your next senior leadership challenge, we’d love to hear from you.
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