Sales Administrator
Location: Stoke-on-Trent
Salary: Up to £30,000 per annum (DOE)
Hours: Monday to Friday
The Role
As a Sales Administrator, you will play a vital role in supporting the sales team and ensuring the smooth day-to-day running of operations. You will be responsible for managing customer enquiries, processing orders, and maintaining accurate records, while delivering a high standard of customer service at every stage of the sales process. This is an excellent opportunity for someone highly organised, proactive, and passionate about working in a fast-paced, sales-driven environment.
Key Responsibilities
* Handling incoming sales enquiries via and email in a professional and timely manner
* Processing customer orders accurately and efficiently using internal systems
* Preparing and issuing quotations, invoices, and other sales documentation
* Maintaining and updating customer records and databases
* Liaising with internal departments such as sales, logistics, and finance to ensure smooth order fulfilment
* Monitoring order progress and providing customers with updates on delivery timescales
* Supporting the sales team with administrative tasks, reports, and follow-ups
* Assisting with stock checks and coordinating with suppliers where required
* Resolving customer queries and issues promptly, ensuring a positive outcome
* Building and maintaining strong relationships with both new and existing customers
* Ensuring all documentation is accurate and compliant with company procedures
* Contributing to process improvements to enhance efficiency within the sales function
Requirements
* Proven experience within a sales or administrative role
* NVQ Level 3 (or equivalent) in Business Administration (desirable)
* Excellent communication and interpersonal skills
* Strong organisational skills with attention to detail
* A self-motivated and positive attitude
* A strong customer service focus
* Good numerical and analytical abilities
* Ability to work both independently and as part of a team
If you are interested in this position please apply directly or email your CV over to MariaPkpir.co.uk You can also call Maria on 01782712230
INDCOM