Job Details
Location: Reading
Employment Type: Permanent, Full Time
Grade: Associate
Hybrid
About the Role
This is a hybrid role with an office presence expected twice per week but will require more office time during the initial ‘settling in’ period. We are seeking a Pensions Administrator to join our team, providing top‑tier administration. Responsibilities include guiding team members, checking, verifying tasks, meeting deadlines, and ensuring compliance with pension laws. Strong communication and proactive support are essential.
Key Responsibilities
* Handle key pension administration tasks including new entrants, leavers, retirements, transfers, and deaths.
* Maintain and update pension databases and systems accurately.
* Respond to internal and external queries, including those from DWP and HMRC.
* Perform both automated and manual pension benefit calculations.
* Draft and issue customer correspondence using the Electronic Document Management system (EDM).
* Support non‑financial updates (e.g., address changes) and assist with checking work as experience grows.
* Collaborate with internal teams and external partners to deliver a comprehensive client service.
* Accurately log time and meet utilisation targets using the Virtual Office system.
Your Profile (Essential)
* Some office‑based experience, preferably within financial services or pensions, is preferred but not essential.
* Basic awareness or understanding of the pensions industry is beneficial.
* Strong numerical aptitude, demonstrated through academic or work experience.
* Proficient in Microsoft Word, Excel, and Outlook.
* Excellent organisational and planning skills, with the ability to prioritise and meet deadlines.
* High attention to detail and accuracy in both written and numerical tasks.
* Strong communication and interpersonal skills, both written and verbal.
* Positive, flexible, and proactive approach to learning and work responsibilities.
* Able to follow procedures, take ownership of tasks, and work effectively in a team.
Qualifications
* Educated to A-Level, Degree, or equivalent standard.
* GCSEs in Maths and English (minimum grade C or equivalent).
* Willingness to study for a relevant pensions qualification (e.g., CPC, DPC, RPC, APMI).
Desirable
* Demonstrates a commitment to a career in pensions administration and continuous improvement.
What We Offer
Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts.
Equal Opportunities Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
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