An exciting role for someone who can own 3rd-line support, build Power Apps, work confidently with ERP (Enterprise Resource Planning), ideally ERP Epicor data (certainly not essential), improve cyber security, and help move toward a data platform using Power BI/Fabric.
Ability to deliver working systems for a manufacturing company.
3rd Line Support & IT Operations Ownership
Strong Windows Server / Microsoft 365 / Azure AD troubleshooting
Confident owning escalations (not just passing tickets)
Fortinet Firewall
Comfortable managing MSPs: SLAs, ticket quality, challenge bad advice
Cyber Security & Risk Reduction
Baseline cyber frameworks (Cyber Essentials / ISO-aware)
Microsoft security stack familiarity (Defender, MFA, Conditional Access)
Patch management & vulnerability awareness
Can implement controls, not just write policies
Security must be baked into delivery not an afterthought.
Power Platform, Fabric & Data Modelling
Power BI (data modelling, DAX fundamentals)
Power Query / ETL thinking
Familiarity with Microsoft Fabric or modern data platforms
Can design a single source of truth, not just reports
Someone who moves from spreadsheets models insight.
Application Development (Internal + Customer-Facing)
Power Apps (Canvas + Dataverse) or equivalent low-code platform
REST API integration mindset
UX pragmatism (build usable tools, not demos)
Understanding of security boundaries (internal vs customer apps)
Epicor / ERP + Manufacturing Systems Capability
Epicor (or similar ERP) experience useful: BAQs, REST/API, upgrades
SQL literacy (views, joins, performance awareness)
Understanding of manufacturing concepts: BOMs, routings, work centres
Ability to extract ERP data cleanly for reporting & forecasting
Process, Documentation & Knowledge Capture
Comfortable documenting systems and processes
Can create repeatable runbooks, not Word documents nobody reads
Thinks in terms of bus factor reduction