Contact Centre Advisor Basic £27,740, OTE £30k Guildford Permanent/Full Time Our client, located in the Guildford area, is on the lookout for a Customer Service Advisor to join their team. If you are looking for a role within the automotive sector and hold a passion for cars – this could be a fantastic career move! Apply with us today. Duties & Responsibilities of a Contact Centre Advisor: * Managing around 80 customer contacts a day — inbound and outbound — and making sure every enquiry gets the attention it deserves. * Turning enquiries into confirmed bookings and appointments, helping our customers get back on the road quickly and smoothly. * Maximising service sales and profitability by promoting value-added products and aftersales services. * Building customer confidence in everything we do by delivering first-class service and attention to detail. * Following up on enquiries, maintaining accurate records, and creating repeat and referral business through great relationships. * Running aftercare and prospecting calls to generate fresh opportunities and drive revenue. * Spotting opportunities to upsell products, promotions, or services to enhance the customer experience. * Supporting the wider team with enthusiasm and a “can-do” approach — every day is different, and you’ll make it happen Your Background & Skill: * Experience in a customer service or sales env...