Job Title: Operations Administrator
Location: Lee Barns, Maidenhead (SL6 6PE)
Job Type: Full-Time (08:30-17:00)
Salary: Competitive, based on experience
OP Agency is a multi-award-winning group specialising in automotive training, event management, and production. Established in 1992, with offices in Maidenhead, Berkshire, and Orlando, Florida, we've led the industry for over three decades. Known for our creativity and innovation, we embrace cutting-edge technology to drive positive change and deliver exceptional solutions.
Our UK team works from a charming, converted barn in Pinkneys Green, just 10 minutes from Maidenhead and Marlow. Here, our close-knit group of professionals is dedicated to both professional excellence and a vibrant social culture.
About the Role
At OP Agency, we're proud to be the chosen training provider for our client's extensive retailer network. Our mission is to create and deliver innovative training solutions that reflect the brand's commitment to excellence.
In this role, you'll be the main contact for all training initiatives aimed at the retailer network. You'll work closely with the Account Manager and Project Executives to develop and implement marketing strategies that inspire participation in training programmes. Additionally, you'll coordinate communication with the network to manage training reservations and align them with individual development plans.
Key Responsibilities
* Manage high volumes of communication with the retailer network (email, CRM, telephone, campaigns) and provide excellent customer service to support training enquiries, bookings and amendments.
* Coordinate and facilitate training initiatives, updating and correcting results/attendance in the LMS (Learning Management System), and ensuring materials and website content are accurate and engaging.
* Maintain and update retailer data (including network staff lists, retailer list and retailer quiz tools) to ensure accuracy, relevance, and effective network engagement.
* Generating and updating frequent reports to track and manage retailer performance.
* Assist with general team administration and provide support on review meetings with the retailer network.
* Providing a high level of customer service to the network to ensure learners are aware and prepared for their booked training.
* Attend internal and external meetings (including occasional off-site visits) and collaborate with colleagues to consistently achieve SLAs and KPIs.
What We're Looking For
Required:
* Advanced Office 365 and Google Workspace skills (competent with Excel, Word, PowerPoint, Google Mail, Google Sheets and Google Docs)
* Capable of working with reporting formulas
* Quality focused with excellent communication skills
* Strong objection handling skills
* Valid UK driving licence
* A 'can do' attitude with the ability to multitask
Desired:
* 2 years' experience in customer service and administration
* Ability to evidence a client/customer facing role with responsibilities
* Ability to review and improve processes
* A passion for the automotive industry would be advantageous
* Training experience is advantageous
Why Join Us?
At OP Agency, you'll be part of a dynamic team working in a unique environment — where ideas are encouraged and your growth is supported. We offer a competitive salary based on experience, a clear path for career progression within a growing company, and a range of benefits including an annual bonus scheme, company pension and 25 days holiday. If you're ready to bring your administrative expertise to a role that keeps our operations running smoothly, we'd love to hear from you
Full Job Description available on Request
Job Types: Full-time, Permanent
Pay: From £22,500.00 per year
Benefits:
* Company events
* Company pension
* Free parking
Application question(s):
* Will you be able to reliably commute to our Maidenhead office (SL6 6PE) and attend off-site meetings when required?
* Do you hold a valid UK driving licence?
* What are your salary expectations?
Experience:
* Administration: 1 year (preferred)
Work Location: In person