Job Duties
* Provide a warm, friendly and professional welcome to all guests
* Maintain the highest standard of guest service by following the Bothy Protocols and displaying genuine care and attention to detail.
* Conduct tours for Bothy guests. Act as an ambassador for the Bothy at all times.
* Consistently record guest preferences accurately updating guest profiles and communicating any relevant information to colleagues.
* Ensure guest confidentiality is maintained at all times including data protection, medical details, and any information provided in confidence by the client.
* Excellent oral and written English communicational skills
* Previous customer service experience
* Good computer skills
* Co-ordinate guest consultation records with therapists and ensure all necessary information of guests are shared with therapist in time
* Ensure you feel fully confident in all aspects of the spa operational system
* Complete daily opening and closing procedures as per operating manual
* Liaise with other hotel departments to ensure guest needs are met and communicated
* Maintain a good knowledge of all aspects of Heckfield Place.
Compensation and Benefits
* Basic salary of £25,987.50 PA
* Tronc (Allocation for 2024 was £7,800+ per annum / per person based on full time hours)
* Increased holiday allowance
* Vitality healthcare cover
* Employee assistance programme
* Life assurance scheme (from day one, covering up to 2x your annual salary)
* 50% F&B discount when dining in our restaurants
* Company sick pay
* Enhanced maternity pay
* Enhanced paternity pay
* Recruit a Friend bonus (£1000)
* Monthly employee recognition scheme
* Annual employee parties
* Free staff meals
* 50% discount on Wildsmith Skin products
* Heckfield Plus - online discounts
* New baby gift
* Christmas gift
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