Guest Operations Associate - Signature Aviation, Edinburgh FBO
Full time - Variable shift pattern covering days and nights
Starting salary from £28,000 + Benefits
Who we are:
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
Signature provides a variety of benefits, programmes, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role:
As a Guest Operations Associate you will be the first point of contact for guests and flight crews arriving at our FBO, delivering a warm, professional welcome and ensuring a seamless arrival and departure experience. This will include escorting guests, answering enquiries, coordinating with internal teams and external partners and providing high-quality concierge services such as hotel bookings, transport, catering and customs arrangements. You will build strong working relationships to ensure information is shared accurately and services are handled efficiently.
You will also be responsible for processing guest purchases and fuel transactions in line with Company procedures, maintaining accurate records and assisting with basic financial and administrative tasks where required. Using our customer management systems, you'll capture and update guest preferences, promote our services and help create a personalised, premium experience for every visitor. Maintaining knowledge of our facilities, services and local area will be key to confidently supporting our guests and crews.
In addition, you'll help maintain safe, clean and well-stocked guest and operational areas, assist with luggage and transportation and support airside and passenger service activities when needed. You'll follow all safety, security and emergency procedures, identify and report hazards and ensure compliance with airport and company protocols.
This is a great opportunity for a first step in growing an exciting career in Aviation Hospitality.
About you:
The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence. You'll have excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel, with the ability to pass a colour vision test for purposes of inspecting aviation fuel.
In addition:
You'll ideally have some experience within aviation or hospitality (ideally both) – either front of house / customer service or within ramp / airside operations of working with high profile guests. You'll be flexible and have great teamwork skills - as you may support other teams or providers to ensure our guests consistently receive an exceptional standard of service. You must be able to exercise good judgment and follow directions as needed.
What We Offer:
Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.
* Enhanced holiday entitlement
* Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
* Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
* Healthcare Cash Plan (Medicash)
* Access to an Employee Perks platform (shopping discounts)
* Free on-site parking
* Full uniform provided
* Full access to LinkedIn Learning and ongoing Training & Development Opportunities
* Global Development Scheme Opportunities
* Mentorship schemes
* Recognition programme - performance, going above and beyond, service
* Volunteering / Charity Days
* Regular social events
* Enhanced Family Friendly Leave Policies
Interested?
To apply, simply submit your updated CV outlining your qualifications and experience.
Due to the high volume of applications, we regret to inform you that we may not be able to respond to everyone individually. If you do not hear back from us, please assume that your application has not been successful on this occasion.