Job Description
Foodbank Advisor- Supporting Foodbank Clients
Location: Norwich Foodbanks
Hours: 15 Hours per week over 2 days - Thursday and Friday (There will be one Tuesday evening and one Saturday morning per month required)
Salary: £24,335.84 per annum (Pro rata)
Annual Leave: 25 days (This includes 5 set office closure days) plus bank holidays pro rata
Job Overview
Make a difference where it matters most
As a Foodbank Adviser, you’ll provide accredited advice tailored to each client’s needs, helping them navigate challenges and access essential support. You’ll play a key role in assisting individuals and families facing hardship, with the opportunity to take on limited casework when needed. Additionally, you’ll train and support volunteers, ensuring they have the skills to help those in crisis.
If you’re committed, compassionate, and ready to be a force for positive change, we’d love to hear from you.
Main Responsibilities:
· Ensure all advice complies with the organisation’s Quality Standards, policies and procedures, including, but not limited to, confidentiality and GDPR
· Maintain records on Casebook (our case recording and customer relationship management system) to ensure consistency, continuity and statistical monitoring.
· Ensure feedback is obtained from users of the service
· Produce reports, case studies and feedback for key stakeholders, including funders and partner agencies
· Collaborate with colleagues in NCA, Trussell Trust, and partner agencies to ensure service availability
What we’re looking for:
· Excellent IT and telephone skills
* Ability to work independently as part of a team
* Ability to prioritise own work and meet deadlines
* Ability to work flexibly to meet the needs of people using the service
* Effective communication skills and ability to build and maintain positive relationships with clients and colleagues
· A Driver’s Licence and a car are essential
We are a strong supporter of equality, diversity and inclusive practices.
We offer our staff:
* 25 days (Includes 5 office closure days- 3 at Christmas and 2 in the summer) plus bank holidays
* 4.5% employer pension contribution (pro rata for part time employment)
* Comprehensive induction and training to become an accredited Adviser
* Ongoing support and professional development
* Opportunity for flexible working
Full training will be given
Satisfactory clearance of a Disclosure and Barring Service check (DBS) is required.
The above may be subject to alteration from time to time according to any changes in service delivery, politics or priorities. Any such changes will be carried out following consultation with all parties involved.
The closing date for applications will be the end of business on Thursday 29th May 2025. (We reserve the right to close this early should we need to.)
Interviews will be held on Friday 6th June 2025.
To apply, please click 'apply on company website' at the top of the page.