Overview
The Owner Services Executive serves as the frontline to our affluent clientele and plays an integral part in their travel from the planning of the trip until the flight is complete. The Owner Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long-term relationships. Overall the Owner Services Executive is responsible for providing world class service and ensuring that expectations are exceeded across our varying products. This is a rare opportunity to join a growing business to make a rewarding impact on the company’s success and to reach the next level in one’s fulfilling career.
Responsibilities
* Provide world class service during every interaction with our clientele.
* Professionally handle a high volume of incoming calls.
* Manage all aspects of trip booking, planning, scheduling, permits and event resolution in line with company standards and customer expectations while maintaining contractual compliance.
* Schedule travel and other accommodations based on individual needs.
* Confirm day-of operations for customer flights, tracking flight status, catering, etc.
* Follow flights in progress to verify that catering, ground transportation and other flight details are correct and provide updates to the customer as required.
* Proactively communicate any changes, delays or other potential disservice concerns.
* Respond quickly to any questions or inquiries pertaining to scheduled trips or status of trips.
* Provide daily quality control of all trip details.
* Work closely with operations and internal departments to resolve conflicts and serve as an owner advocate when appropriate.
* Verify flight data with feasibility and international departments as required to ensure accurate flight plans.
* Perform other related duties and responsibilities as requested.
Education & Experience
* Associate degree (A–A) or equivalent from a two-year college or technical school in a service and/or hospitality field is preferred or equivalent combination of education and/or experience.
* Extensive customer service experience in a high-end service industry.
* Proficiency with Microsoft Office Suite applications (Word, Excel, Outlook).
* Knowledge of use and operation of standard office equipment.
Required Skills & Qualifications
* Must possess the legal ability to work in the United Kingdom.
* Have strong attention to detail.
* Ability to work in a team atmosphere and manage a flexible schedule.
* Demonstrate knowledge of FlexJets products and programs and the ability to interpret contract information as it pertains to the specific customer.
* Successfully respond calmly and handle many customer demands in a fast-paced environment.
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