Junior IT Support Engineer (1st Line)
Location: St Ives, Cambridgeshire
Type: Permanent, Full-Time
Hours: Monday-Friday, 8:30am-5:00pm
Salary: £25,400p/a
We're a friendly, growing IT support team looking for someone at the early stage of their IT career. If you have IT qualifications or basic IT working experience this would still be a role for you and a chance to develop on this further.
This role will give you the chance to build your skills across a wide range of technologies while supporting small and medium-sized businesses within about 25 miles of St Ives. You'll be part of a supportive team where you can learn, develop, and take on more responsibility as your confidence grows.
What you'll be doing
* Providing 1st line technical support over the phone and via remote access tools
* Helping investigate basic hardware, software, and malware issues
* Keeping clear and accurate notes and documentation
* Following standard operating procedures (SOPs)
* Monitoring and updating support tickets
* Assisting with installing and setting up hardware and software
* Supporting users with Microsoft 365 apps, email accounts, and SharePoint
* Helping users set up email on mobile phones and tablets
* Communicating with customers in a clear, friendly, and professional way
Skills and experience we'd like to see
(Don't worry if you don't tick every box - a willingness to learn is important!)
* Hands-on Microsoft 365 experience (creating accounts, basic admin tasks, Outlook, Teams)
* Good working knowledge of Word and Excel
* Awareness of basic IT security best practices
* Some understanding of backups
* Apple Mac experience (nice to have)
* Clean UK driving licence and access to a suitable car
* Basic understanding of networking, Firewalls, Active Directory or Group Policy
* Experience with service desk software or RMM tools (advantageous)
* At least 1 year of commercial IT support experience
* Good communication skills and a positive, customer-focused attitude
What we offer
* 20 days holiday + bank holidays
* Regular Monday-Friday hours (8:30am-5:00pm)
* Clear progression opportunities into 2nd/3rd line roles
* Onsite parking and free refreshments
* Ongoing training and development
* Company pension scheme
If you're enthusiastic, eager to grow, and ready to take the next step in your IT support career, we'd love to hear from you - apply now!