Trade Supervisor – Plumbing – Lead High‑Quality Repairs and Support Our Frontline Teams
Are you an experienced plumbing professional with strong leadership and commercial awareness? As a Trade Supervisor – Plumbing at Peabody, you’ll support the smooth delivery of our responsive repairs service across a wide geographical area. You’ll lead operatives, drive first‑time‑fix performance and ensure all work is delivered safely, efficiently and to a high standard.
This is a hands‑on supervisory role where your technical expertise, organisation and customer‑focused approach will make a real difference. You’ll review works daily, support operatives and help improve service outcomes for residents.
What You’ll Do
* Lead and support plumbing operatives to deliver safe, high‑quality responsive repairs
* Drive first‑time‑fix performance through effective van stock and materials management
* Review incoming and completed works daily, adding technical insight to improve service quality
* Ensure all repairs are completed in line with current regulations, Health & Safety and company standards
* Update PDA devices with schedules, job progress, images and key information
* Work with operatives and managers to agree targets, KPIs and performance improvement plans
* Ensure accurate completion and maintenance of all required documentation
* Liaise closely with planners, managers, contractors and supply‑chain partners
* Maintain Peabody’s corporate image and professional service standards at all times
* Work flexibly to support service delivery, including occasional evenings and weekends
What You’ll Need
* City & Guilds / NVQ qualification in Plumbing (or equivalent experience with strong references)
* SSSTS or IOSH qualification
* Asbestos Awareness training
* Proven experience in a domestic repairs and maintenance environment
* Multi‑trade discipline experience
* Strong understanding of Schedule of Rates
* Experience managing van stock to reduce non‑productive time
* Confident use of PDA/handheld systems including job updates and photo uploads
* Excellent verbal communication, planning and organisational skills
* Ability to work independently and as part of a team
* Knowledge of the London area
* A full UK driving licence
Who You Are
* Organised, calm under pressure and solutions‑focused
* Committed to excellent customer service and professional standards
* Confident analysing data and reports to identify improvement opportunities
* Able to support complaint investigations and embed lessons learned
* Respectful, discreet and professional when dealing with residents
* Detail‑focused, proactive and accountable
* Flexible and willing to support operational demands outside standard hours
* Someone who demonstrates commitment to equality, diversity and inclusion
Why Join Us?
When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We support our supervisors with strong leadership frameworks, clear standards and opportunities to grow.
What We Offer
* 30 days annual leave, plus bank holidays
* Two paid volunteering days each year
* Flexible benefits scheme and employee discount portal
* Life assurance at 4x your salary
* Up to 10% pension contribution
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