Job Title: Desktop Support Specialist
Job Overview
The successful candidate will be responsible for providing first-line technical support to end-users via various communication channels. The role requires strong technical and customer service skills, as well as experience in troubleshooting and resolving issues.
Key Responsibilities
* Provide technical assistance to end-users via phone, email, or chat.
* Assist in the setup and configuration of new software, hardware, and network devices.
* Log and track incidents and service requests in the ticketing system.
* Evaluate and escalate complex issues to higher-level support teams when necessary.
* Follow up with users to ensure issues are resolved and provide updates on their request status.
* Maintain and update knowledge base articles and documentation.
* Participate in team meetings and contribute to continuous improvement initiatives.
Requirements
This role is ideal for individuals with a strong background in technical support and customer service. Key qualifications include:
* Technical expertise in application, maintenance, development, and support (ADMS).
* Excellent problem-solving and analytical skills.
* Strong communication and interpersonal skills.
* Ability to work effectively in a team environment.
About Us
We offer a supportive and dynamic work environment, along with opportunities for professional growth and development. Our team is passionate about delivering exceptional service to our customers, and we are looking for like-minded individuals to join us.
Contact Information