Join to apply for the Customer Service Advisor role at Derwent fm. At Places for People we hire people, not numbers. If you like the sound of this opportunity, please apply – you may be just who we’re looking for. Experience and a strong track record are important, but we’re more interested in hiring someone who embodies our People Promises: someone who does the right thing, is enthusiastic, motivated to grow, believes in community spirit, is respectful and enjoys their work. As the UK’s leading social enterprise we are dedicated to creating inclusive and thriving communities for both our customers and employees.
Derwent FM, part of the Places for People Group, specializes in providing facilities management solutions for university campus buildings and student accommodation. Our service is focused on partnership, client collaboration and the student experience.
Role Overview
The Receptionist is responsible for delivering outstanding customer service, providing an exceptional meet & greet service and supporting back‑of‑house functions such as parcel delivery and contractor liaising. This role is based at Sheffield – S4 7UQ. Working patterns: 22.5 hours per week (Mon‑Fri 8am‑12:30pm/Mon‑Fri 12:30pm‑5pm). Basic DBS check is mandatory.
Key Responsibilities
* Deliver outstanding customer service and a professional meet & greet service.
* Support back‑of‑house functions including parcel delivery and contractor liaising.
* Maintain good contacts within the Group and internal departments.
* Assist colleagues with workload and collaborate across the team.
* Maintain high standards of safety and compliance with safeguarding policies.
* Use IT packages such as MS Word and Excel to support daily tasks.
Qualifications
* Experience in a similar role (receptionist or customer service experience).
* Worked within the property industry.
* Experience with IT packages such as MS Word, Excel.
* Excellent communication skills and a ‘can do’ attitude.
* Attention to detail and the ability to remain calm, professional and direct.
Benefits
* Competitive salary, with a yearly review.
* Training and development opportunities.
* Extra perks including large discounts and offers from shops, cinemas and much more.
Next Steps
If you meet the criteria and are ready to make the next step in your career, please apply following our simple 5‑minute application process. Upload a CV and a supporting statement demonstrating how you meet the requirements of the role. If you have any questions, please email the recruitment team.
As part of our commitment to diversity and inclusion we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are committed to creating an inclusive and accessible recruitment process and will support reasonable adjustments to your application or interview experience.
Safeguarding
At Places for People safeguarding is everyones responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse and neglect. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable.
Armed Forces, Disability Confident and Neurodivergent Schemes
We support the Armed Forces Covenant and guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces. We are a Level 2 Disability Confident Employer and guarantee an interview to disabled applicants who meet the essential criteria. Neurodivergent individuals who meet the criteria will also be guaranteed an interview.
Equal Opportunities
This role is advertised as an Equal Opportunity role in line with the EEO statement. We are an equal opportunity employer and offer a range of inclusive benefits. Your application will be considered purely on your merit and suitability for the role.
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