Pertemps have a new opportunity available!
We are actively looking for a Connections Support Co-ordinator out out of the Rotherham area...
Position
We're looking for an organised and customer-focused individual to join our team as a Connections Support Co-ordinator.
In this role, you'll provide vital admin and coordination support to help manage new electricity connections, alterations, and disconnections. You'll be the link between customers and internal teams, helping to ensure enquiries and projects run smoothly from start to finish.
Job Details
Working Week: Monday - Friday
Working Hours: 8:30 - 16:30
Annual Salary: £25,000 - £28,000
Duration: 6 Month Contract
Key Resposiblities
1. Screening connections applications received from customers for minimum information and any requirements where permits or easements will be required to do the work.
2. Releasing schemes to Connection Technicians with an accurate appraisal of the information required to enable them to contact the customer and confirm the details of the required works.
3. Producing an estimate of works to meet customer’s requirements for low voltage connections (i.e. for single premises or a small number of properties) in compliance with external standards and internal quick design rules.
4. Desktop working on customer requests on electricity service disconnections, diversions, unmetered supplies and street lighting.
5. Ensuring the estimates/quotations of work are accurately derived from the current internal price book.
6. Providing support to colleagues within the connections teams
7. Managing daily personal workload to ensure compliance with regulatory standards
8. Supporting the Connection Technicians to ensure customers receive an excellent customer service experience
Key Competencies:
9. Supporting the Connection Technicians to ensure customers
10. Customer Service
11. Planning
12. Decision Making
13. Time Management
14. Spoken & Written Communication
15. Team Work
Qualifications and Attributes
Essential Experience:
16. Customer Service experience
17. Proven time management skills
Desirable Exoerience:
18. Knowledge of the distribution network
19. Electrical or utilities background
If you have previous experiences in the above field, please apply now with your up-to-date CV.