The Regional Manager will provide technical support, and training to a team of experienced qualified gas engineers. They will also be responsible for the recruitment and performance management of the team, setting the standard for service and ensuring the team meets company objectives. You will be a key point of communication, liaising with senior management and reporting on regional developments.
Responsibilities
* Responsible for the recruitment and development of an engaged workforce, motivating and managing through the appropriate HR processes, including incidents of grievance and a disciplinary nature.
* Ensure that contractual and specific requirements are delivered, motivating the Engineers, and providing technical support in completing their duties both during normal working hours and through the 24/7 call out.
* Communicating Company procedures and Client requirements to operatives through daily contact and the structured monthly Toolbox Talks.
* Represent the Company in a professional manner at Client Progress Meetings, Tenant Forums, when dealing with complaints etc.
* Maintain accurate records of all formal communications, site visits and Client meetings.
* Drive the implementation of company strategies at the regional level.
* Financial responsibility for region including annual budget planning and period reforecasting.
* Manage stakeholder relationships with national and local customers, supply chain and workforce.
* Analyse key metrics and prepare comprehensive regional reports.
Qualifications
* Proven experience in a managerial role within a similar sector.
* Strong analytical and problem solving skills.
* Excellent communication, interpersonal and leadership skills.
* Commercial acumen with a strategic mindset.
Sureserve’s mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high‑quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a nationwide reach, regional and local relationships and expertise, and a commitment to excellent client service we are set up to be a trusted partner for now and the future. We are a national company offering market‑leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients.
Benefits
* Eligible for the Managers Performance related bonus following a probationary period.
* Vehicle & fuel card (excludes private use)
* Employee wellbeing programme, occupational health support, telephone support - counseling for staff.
* Service level awarded annual leave
* Enhanced Maternity & Paternity Packages
* Dental/Healthcare cash plan
* Cycle to Work Scheme
* Electric Vehicle Leasing Scheme
* Gender & Equality Working Group
* Sureserve Academy – a platform for development, career progression
* Employee Voice Programme
* Social activities for all of our teams
* Sureserve Legends – celebrating the fantastic ways in which our employees live our values.
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