VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position. This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression. Permanent role. Place of work is Ballyclare Salary Fully Negotiable Fantastic benefits, company pension scheme, etc. Responsibilities: Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements Generating, amending and updating service schedules and sending reminders Vehicle and customer database management Booking PSV appointments Issuing workshop job cards and monitoring progress of vehicles in workshop Processing and closing out workshop job cards and assisting with invoicing Making outbound sales and customer care calls and managing key customer relationships Creating maintenance contract quotes and selling maintenance contracts Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery The Ideal Candidate: Previous experience within a similar position Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction Excellent organisation and time management skills Full valid UK driving license For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence. This agency delivered an exceptional outcome. Robbie Lemon managed the process with professionalism, clarity, and genuine care. He invested time in understanding my priorities and secured a role that aligned perfectly with them. Communication was consistent, expectations were clear, and the overall experience was seamless. I would strongly recommend Robbie to anyone seeking a recruiter who truly delivers. I've relied on this agency several times over the years and the quality of service has never dropped. Daniel Morgan has an excellent understanding of what I'm looking for and consistently identifies opportunities that suit both my career direction and personal circumstances. Every interview arranged has resulted in an offer, which speaks volumes about the quality of matching. Dan's ongoing support has been invaluable. The support I received throughout my job search was outstanding. Chanel was highly engaged, responsive, and proactive at every stage. Her advice and insight played a key role in helping me secure a more senior position with improved compensation. I would confidently recommend both Chanel and the agency to anyone looking to take the next step in their career. The level of professionalism and care shown by this agency was second to none. Chris was incredibly thorough and supportive, particularly around interview preparation and follow-up. His clear explanations of employer expectations gave me a real advantage and removed much of the uncertainty from the process. That level of support makes a genuine difference, and it was delivered consistently. Skills: service advisor motor customer advisor franchise motor industry customer support customer service advisor Benefits: fantastic benefits package