About a career with Elis
Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 31 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.
In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions-supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers' operational efficiency.
Your Mission at Elis
We're looking for a Customer Relationship Assistant to join our ICS team at our Lutterworth site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement.
This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills.
1. Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships.
2. Manage all direct communications (email, phone) from key customers efficiently and professionally.
3. Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers.
4. Support account management activity, in...