Due to a period of extended growth, we have an exciting opportunity within the company for a Service Manager, looking after our accommodation-based services in the East Sussex area. Ideally, you will have a background in adult social care, and experience in managing multiple sites. You will be overseeing a group of Team Leaders who directly manage their accommodation setting in our Mental Health Support Service, so you will be flexible on location, able to work at on‑site offices and our Head Office in Worthing. The role is very varied and incredibly rewarding as you can make a tangible difference to the people we support, directing improvements and increasing management responsiveness.
Responsibilities
* Ensure the safe and effective delivery of service, following our person‑centered ethos which builds individuals' confidence and promotes independence.
* Accountable for delivering on budget for income and expenditure across services.
* Responsible for maintaining improvements in quality and compliance across your services, in line with the Quality Assurance Framework, to deliver improved outcomes for the people we support.
* Actively participate within the strategic vision of the organisation; identifying local unmet need and devising solution‑focused service developments, in partnership with business development colleagues.
* Actively promote client involvement within your services and the company as a whole, being responsible for establishing measures of client satisfaction and seeking to improve this year on year.
Qualifications and Experience
* Experience of managing budgets and being accountable for budgetary performance.
* Experience of implementing and meeting internal Quality Standards.
* Demonstrable Leadership and Management skills – including experience in performance management.
* Effectively manage, prioritise and delegate as appropriate within the services.
* Experience in growing a service and ensuring performance within budgetary constraints.
Desirable Qualities
* Experience of holding budget accountability across multiple services.
* Experience working with vulnerable or socially excluded groups.
* Experience in producing Service Proposals and Assessment with MDT input.
* Management of dispersed teams.
Benefits
* Full induction training and continued professional development.
* Excellent support from experienced management and the wider clinical leadership team.
* Access to our EAP programme offering telephone support, full counselling services and discounts on a range of shops and services.
* A wellbeing day in addition to annual leave, to use however you wish.
* 28 days annual leave, increasing with length of service up to 5 additional days.
* Staff recognition and rewards.
* Monthly workshops with our Clinical Team and access to our library of previous sessions.
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