Job Summary
We are seeking a dedicated and enthusiastic Customer Assistant to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. As a Customer Assistant, you will be responsible for assisting customers with their inquiries, promoting products, and ensuring a pleasant shopping experience. Multilingual or bilingual candidates, particularly those fluent in English and Spanish, are highly encouraged to apply.
Duties
* Greet customers warmly and assist them with their needs in a friendly manner.
* Provide information about products and services, effectively upselling where appropriate.
* Maintain an organised and visually appealing merchandising display to enhance the shopping experience.
* Utilise basic math skills to process transactions accurately.
* Manage time efficiently to ensure all customer interactions are handled promptly.
* Collaborate with team members to achieve store goals and maintain high standards of customer service.
* Address customer complaints or concerns with professionalism and empathy.
Qualifications
* Strong communication skills, both verbal and written, in English; proficiency in Spanish is an advantage.
* Previous experience in a customer service role is preferred but not essential.
* Basic mathematical skills for handling transactions accurately.
* Excellent organisational skills to manage multiple tasks effectively.
* Ability to work well under pressure while maintaining a positive attitude.
* Experience with merchandising is desirable but not mandatory.
* A multilingual or bilingual background is highly valued, particularly in retail environments. If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we would love to hear from you
Job Types: Full-time, Part-time
Pay: £15,000.00-£20,000.00 per year
Work Location: In person