Can you bring your technical skills to our Customer Service team? Join our team based in County Durham and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Customer Service Agent- Product Support
As our Customer Service Agent- Product Support, you will play a key role in supporting customers by providing technical advice on our products, assisting with order processing, and resolving customer inquiries efficiently and professionally. In this role you will develop an extensive knowledge of our product range and have the willingness to continuously learn to provide the highest level of customer support.
This is a fantastic opportunity for an individual who is technically minded, customer-focused, and eager to develop a deep understanding of our industry-leading products. You dont need to know our products intrinsically now, however you must be keen to become an expert as we can train and develop your knowledge on our products.
You would also:
Provide expert advice on PC Henderson products as well as assisting with troubleshooting, installation, and compatibility queries.
Maintain accurate records of technical issues and resolutions to improve service quality.
Process orders efficiently in a timely and professional manner.
Work with sales, production, and logistics teams to ensure smooth customer interactions and issue r...