Join to apply for the Field Collections Agent role at Midland Credit Management, an Encore Capital Group Company.
Start date: 12th January 2026.
Location: Within a 90-minute travel radius of your home (applicants must reside within Birkenhead or Liverpool).
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus. Current Field team earns monthly bonuses from £200-£400.
Earnings potential: Up to £35,765 per year (inclusive of car allowance).
Hours: Flexible, 40 hours per week (including peak shifts).
No warranty work involved.
What We’re Looking For
* Hold a full UK driving licence and have access to a vehicle.
* Prefer working independently, outdoors, and engaging with people face-to-face.
* Value flexibility and autonomy in your schedule.
About The Role
As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Key Responsibilities
* Visit customers to resolve outstanding arrears and discuss payment options.
* Handle accounts for both regulated and non-regulated clients. This will include reconnection visits.
* Accept payments, set up repayment plans, and re-engage customers with client services.
* Educate customers about the potential consequences of non-payment.
* Use an Orbit-supplied iPad to update account outcomes in real time.
Candidates who have previously been successful in this role have come from a background in Sales, Military, or Police.
Working Hours
We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:
* 40 hours per week required; operating hours are Monday–Friday visiting between 8am–8pm and Saturday 9am–1pm.
* 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm‑8pm Monday and Saturday 9am–1pm.
Benefits
* 31 days holiday (incl. bank holidays + December shutdown).
* Fuel card for business use.
* Referral bonus scheme.
* Uncapped monthly bonuses (£200–£400 typical).
* Comprehensive 5‑week induction programme.
* Ongoing training and professional development.
* Access to Medicash and Employee Assistance Programme.
Requirements
* Clear criminal record.
* No CCJs, IVAs, or bankruptcies in the last 6 years.
* Full driving licence (max 6 points), own car, and will require business insurance.
* Tech‑savvy and comfortable working independently.
Job Type: Full‑time
Pay: £27,965.00 - £35,765.00 per year
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