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Implementation Analyst - ICT and Digital Services
Based: Hybrid working – initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home.
Hours: 35 hours per week working Monday to Friday between the hours of 8am and 6pm to be agreed with line manager.
The Role
We are thrilled to announce an exciting opportunity to join our growing ICT Team as an Implementation Analyst.
In this role, you will lead the successful deployment of technology solutions and process improvements in the social housing sector. This role focuses on supporting the implementation of new systems as per the portfolio, ensuring that they meet the needs of tenants, staff, and the broader organisation. The role will work closely with cross-functional teams, manage data migration, user training, and ensure seamless integration with existing processes to drive operational efficiency and enhance tenant services.
The Ideal Candidate
As an Implementation Analyst, you’ll be at the forefront of deploying new systems and process improvements across our organisation. From configuring housing management software and tenant portals to ensuring seamless system integration and staff training, you’ll help us enhance operational efficiency and deliver better outcomes for the communities we serve.
This is a collaborative, hands-on role ideal for someone who thrives on problem-solving, stakeholder engagement, and driving successful technology adoption.
About us
emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values
Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
* Contributory pension scheme
* 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
* A wide range of training and development opportunities (we are an Investors in People accredited organisation)
Qualifications
Educated to A level/ Degree or equivalent is desirable.
Azure certifications and Agile are essential for the role.
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