Overview
The role is primarily line managing the practice reception and administration team, carrying out day to day activities.
The post holder will work closely with (and under the direction of) the Practice Manager to provide the continual improvement of standards across a wide range of clinical and administrative activity, as well as providing an element of cover or source of advice in the event of their absence.
The successful candidate must be able to work on their own initiative and have management experience, along with strong IT skills. You must be organised, confident and flexible and have a friendly and approachable manner and can work under pressure.
N.B. THE START DATE FOR THIS POSITION IS NO EARLIER THAN 5TH JANUARY 2026
Main Duties
* To provide day-to-day support, leadership, first line management and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed.
* Ensure all reception and administration duties are completed to the highest standard.
* Reception staff annual leave, absence and rotas including reception duties cover when required.
* Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff.
* To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person.
* To be a point of contact for staff and patient queries and concerns.
* Dealing with patient complaints relating to front desk/reception services.
* Responding to and resolving all local IT issues where appropriate liaising with NHIS the CCG IT support/or others to resolve hardware and software issues.
* Training of staff on practice IT systems as necessary.
Experience
* Previous managerial experience is essential.
* Proficiency in computer skills, particularly in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications.
* Be flexible in order to cover annual leave if required
* Strong organisational skills with the ability to prioritise tasks effectively.
* Experience in data entry with a keen eye for detail to ensure accuracy.
* Excellent typing skills are required for efficient document handling.
Job Type: Full-time
Pay: £14.00-£15.00 per hour
Expected hours: 37.5 per week
Benefits
* Company pension
* On-site parking
Work Location: In person
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