Client Services Administrator
Canary Wharf | Corporate Fitness and Wellbeing | Administration | Permanent | Full time
Up to £28,808.00 per annum + quarterly performance bonus, depending on experience
40 hours per week (Monday - Friday) No Weekend or Bank Holiday Work
This role will require you to work different shift patterns between 05:30am and 21:30 pm. Taxi will be provided at a 05:30 start.
We want you invested in us for the long term, and we'll offer you an abundance of interesting and varied roles. You may want to consider stepping into something completely new to give you the fresh challenge you've been seeking. Where possible, please make sure you have had a conversation with your current manager about applying for this role.
We are looking for a Client Services Team member to work at one of our high profile sites in Canary Wharf. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member's journeys as your top priority, excellent customer service is essential in this role.
The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus. As Client Services administrator you will support with queries relating to membership, physio, massage, health assessments and personal training and create a professional first impression.
As Client Services administrator responsibilities include;
* Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
* Working as part of a team to ensure customer service levels exceed expectations
* Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.
* Management of diaries and client appointments for all departments in the health club.
* Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
* Ensuring the daily cashing up and balancing of tills is completed correctly.
* Ensuring the reception area is neat and tidy at all times
* As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
* To complete monthly KPIs
To succeed as a Client Services administrator you will:
* Have Experience in a customer service focused environment
* Be approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
* Be a team player with exceptional planning and organization skills with the ability to multi task.
* Have excellent attention to detail.
* Have the ability to work in a pressurised environment.
* Be Flexible with a 'can do' attitude.
* Have excellent customer service skills.
* Hold excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.