Based at our Headington Campus and reporting to the Senior Applicant Engagement Officer, the Applicant & Enquiry Adviser plays a vital role in delivering a high‑quality experience for prospective students and applicants. As part of the Marketing and Communications Directorate, you will act as a named contact, providing personalised advice and support, responding to enquiries across channels including The Student Room, Unibuddy, phone, and CRM systems, and contributing to student recruitment objectives.
Responsibilities
* Respond efficiently and accurately to prospective student and applicant queries, ensuring a high‑quality customer experience.
* Write high‑quality responses and oversee those provided by enquiry assistants.
* Act as a named contact for undergraduate and postgraduate applicants, delivering proactive advice and support on the progress of their applications.
* Liaise with academic and professional services colleagues to provide comprehensive responses to enquiries.
* Use the CRM system to record student details, manage enquiries, and produce regular reports on response times.
* Support and plan telephone campaigns, social media campaigns, and webinars, ensuring their successful delivery.
* Occasionally supervise Student Ambassadors supporting enquiry‑handling work.
* Assist with Open Day and Applicant Day events, providing advice and guidance on the admissions process.
As a Disability Confident Employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.
As a result of the immigration changes that came into effect from 22 July 2025, this role will not attract sufficient points to obtain a sponsored skilled worker visa under the points‑based immigration system. However, applications are welcome from candidates who do not currently have the right to work in the UK but who would be eligible to obtain a visa via another route.
Qualifications
* Level 3 qualifications (A levels or equivalent), with an excellent standard of written and spoken English.
* Experience in delivering high‑quality customer service.
* Knowledge and understanding of the UK and/or international applicant journey.
* Excellent ability to work efficiently and accurately within a database or CRM system.
* Strong communication skills and a commitment to supporting applicants through a positive admissions experience.
Benefits
* Minimum of 25 days holiday, rising with service, plus 8 Bank Holidays and additional University concessionary Days (approx 5 per year).
* Hybrid working support where role allows, with necessary equipment provided.
* Competitive local government pension scheme with a 19.2% employer contribution rate.
* Financial education and comprehensive employee assistance helpline.
* Discounted rates for university sports and gym facilities, on‑site nursery, travel options, and TOTUM card discount scheme.
* Relocation scheme for moves over 30 miles.
* Training and development opportunities.
* Access to broader staff networks and community support.
We are committed to equality and diversity and welcome applications from all suitably qualified candidates, regardless of race, gender, disability, or other protected characteristics.
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