Job Overview
Join us as an Apprentice Administrator and gain valuable experience while completing your apprenticeship with the Trust. Based in the Outpatient Booking Department, you will work closely with our Clinical Administration staff to provide support to Consultants and their teams. You will also work alongside the Waiting List Officers to help book patients for surgery and ensure that appointments are managed efficiently. In addition, you will assist with a variety of administrative tasks across the department, developing your skills in a supportive and professional environment while contributing to the smooth running of patient services.
Main duties of the job
* To provide administrative support to the department.
* To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management.
* To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
* Answer queries from colleagues, in a timely and professional manner.
* To ensure that secure systems are in place for the storage of all resources including computerised information.
* To monitor inbox, promptly open incoming mail and distribute post to relevant personnel.
* Scanning and uploading relevant information into the Trust's electronic systems.
* Set up and maintain effective filing and retrieval systems.
* To develop and maintain effective working relationships with other staff in the department and the Trust, ensuring a professional and seamless service is provided.
* To adhere to Trust Values in promoting all aspects of care and standards.
* To ensure all phone calls are dealt with in a professional and timely manner.
* To operate various IT systems used to fulfil the role/department requirements.
* To undertake photocopying/scanning duties as required
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed Job Description And Main Responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
* Educated to GCSE Level (GCSE Maths and English)
* Willing to work towards and successfully complete apprenticeship programme
Desirable criteria
* IT qualification to NVQ Level 2
Skills & Knowledge
Essential criteria
* IT skills
* Demonstrate organisation skills
Desirable criteria
* Ability to multi task within a busy working environment
Experience
Essential criteria
* Experience of administrative type work
Desirable criteria
* Data input
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values –
Committed to Excellence, Working Together, Facing the Future
, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates' investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now