Description
The role
As Lush Sales Assistants, we are also brand ambassadors. We remain customer-focused at all times, making the customer's shopping experience our top priority. A keen awareness of the shop floor is necessary to understand where each customer is in their journey and how we can contribute to their 5* in-store experience. When interacting with customers, we ask insightful questions to uncover the customers needs, showcasing our products through engaging demonstrations and celebrating our brand ethics and values. We support their buying decisions by asking questions to confirm interest and secure sales, give shop tours through intelligent link sales, create bespoke routines and pampering sit down consultations as part of our daily work.
Our ideal candidate:
- Passionate about LUSH, our products and core values
- Enthusiastic about customer service and creating a 5* experience for our customers.
- Consistently demonstrating our products and keen to share our amazing ethics & values with customers
- Eager to learn about our products and develop personal and professional skills
Key Information
Hours available: 8 - 21 hours per week, with opportunity for overtime
Application Deadline: 7th September 2025
Candidates must be available for at least 1 recruitment event date AND trial shift date.
Recruitment event dates:
Sunday 14th September
Sunday 21st September
Sunday 28th September
Trial shift dates:
Friday 19th - Sunday 21st September
Friday 26th - Sunday 28st September
Friday 3rd - Saturday 4th October
Start Date: 12th October 2025
End Date: 31st December 2025
Applications without cover letter, or that have used AI, will not be considered
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Greet customers warmly and create a welcoming store environment.
* Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
* Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
* Confidently demonstrate products to customers in a hands-on way, celebrating our values and ethics.
* Maintain a clean, tidy, and visually appealing shop floor.
* Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
* Participate in ongoing training and development to enhance product knowledge and customer service skills.
* Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
Skills and Experience
Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment*
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
* Financial childcare support on return to work*
* Flexible working
* Tailored gender affirming care*
*qualifying period/hours required
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here .
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.