We have an exciting role for a Care Support Advisor within our Shared Services Hub team here at our Head Office. Do you have a passion for Sales and an empathetic nature? Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of re homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.
The Role
The Care Support Advisor will provide a professional and understanding service to external callers. You will be responsible for contributing to the overall team and therefore pivotal in supporting the company.
Key Responsibilities
* Dealing with calls, emails, intranet response and having the ability to put themselves in the ‘customers shoes’.
* Delivering excellent customer service
* For adhering to agreed Service Level Agreements and Key Performance Indicators
* Showing initiative and drive
* Excellent call handling skills
* Ability to use multiple systems simultaneously.
* Ability to adapt to suit the audience.
* Accurate with a high attention to detail
What We’re Looking For
* Proven experience sales/customer service training background
* Experience within a target driven environment
* Team Player
Why Join Care UK?
* Be part of a dynamic and growing organisation dedicated to providing outstanding care.
* Collaborate with a diverse and talented team in a supportive and inclusive environment.
* Enjoy a competitive salary and comprehensive benefits package.
* Make a meaningful impact on the lives of residents and contribute to the success of our care homes.
We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!
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