Better places, thriving communities.
1. Are you looking for a new challenge?
2. Do you have good problem-solving skills?
3. Can you be friendly and helpful on the telephone?
If you answered yes, this could be the job for you!
You would be joining Mitie Care & Custody Police Services, the leading forensic healthcare & custody detention provider in the UK, delivering services to 27 police forces.
We are passionate about what we do and go above and beyond to provide an exceptional service that we can be proud of. We are looking for a like-minded individual with the right skills and attitude to join our team.
No two days are the same with an extremely varied workload. You will be providing exemplary, confidential support to the senior managers, healthcare professionals and police in our nationwide contracts.
You will primarily be based in our Manchester office, but we offer an agile working arrangement with some days spent working from home. We feel this increases productivity and improves our employees' work-life balance.
This role would suit someone who
4. has a can-do attitude
5. is wanting to make a difference to people's lives
6. can communicate well at all levels
7. can work well in a team and be a role model to others
8. has good IT skills and not afraid to learn new systems
Hours: 42 hours per week (average) based on a rolling shift pattern of days, nights and weekends (with overtime opportunities available).
Annual Leave: 25 days plus bank holidays
Salary: £27,.96 - £29,.80
Start Date: July/August (or sooner depending on availability of successful candidate)
We don't need you to have previous experience of working in a call centre, we're looking for people with transferrable skills and an enthusiastic attitude. Your way of thinking and behaviour is just as important as your experience.
As well as the industry standard benefits such as an Employee Assistance Programme and a Cycle to Work Scheme to name but a few, we also offer:
9. Access to 24/7 Virtual GP for all employees and their families
10. An on-site canteen with flexible ‘grab & go' facilities
11. A supportive induction and training programme with opportunities for development
12. Paid volunteering days
13. Free on-site parking
14. Staff social events such as buffets, Christmas markets, and competitions.
Closing Date: 8th June (or sooner if successful candidate selected)
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .