Installations Scheduler (Coordinator) - Organise, schedule and monitor installation jobs and call outs across the UK, including scheduling and reallocating installers and dealing with any issues that may arise
Responsibilities
· Organise, schedule and monitor installation jobs and call outs across the UK, including scheduling and reallocating installers and dealing with any issues that may arise
· Liaise with installers and customers over the phone
· Provide a first-class customer experience.
· Reacting in an extremely timely fashion to inbound customer questions including sensitively handing with complaints if they arise
· Prioritising workload to ensure delivery of excellent customer service to the required KPI's and SLA's.
· Be the point of call for our installation partners
· Ensure all communications are thoroughly and efficiently recorded on our internal IT systems. This is an integral part of the role as all members of staff need to be able to access and utilise this information whenever required to ensure the successful daily running of the business.
· Uphold our five-star customer service reputation
· Maximising the output of the engineering team to meet business targets
Requirements
· Previous telephone-based customer-based experience is essential
· Previous experience in a scheduling role is essential
· Customer focused approach to all work
· Outstanding communication skills, both written and verbal, when dealing with customers and internal stakeholders
· Strong geographical knowledge for planning engineers' workloads and routes to optimism efficiency
· Strong IT skills: ability to use Microsoft Office is a must as well as the ability to learn new IT systems quickly
· Be able to work in a fast-paced environment and manage multiple tasks
· Experience working independently and in a team
· Attention to detail in all aspects of the work
· Accurate data entry skills
. Highly organised
Benefits
. Excellent working environment
. Free Parking
. EV Charging Facilities
. Opportunities for progression
. Additional Training
. Birthday day off