We are actively building diverse teams and welcome applications from everyone. Role: Business Administrator Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working) Contract Type: Permanent Salary Package: £23,809.50 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am – 5.30 pm Monday – Friday Interview Process: 2-stage process Why SCC? An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company Role purpose: To Provide Administration and Inventory support to the Repair Centre operations. Security clearance and the willingness to apply will be required for this role. Key responsibilities: To provide a professional administration service to local Repair Centre teams. To monitor and process reactive queue’s within the Repair Centre. Carry out relevant Warranty Administration Processes e.g. Log Claims, arrange part returns etc. Ensure that the Telephones are answered promptly at all times. Request and receipt parts requests. Escalate to Regional Operational Team Leads where parts are still outstanding and run the risk of not being returned within criteria. Escalate any process none conformances to Line Manager. Adhere to all relevant ISO standards. Provide support and cover for Inventory Role as and when required. Manually handle physical items with variable size and weights, assistance provided where required e.g. >1 person lift items. To maintain your work area and ensure care of company property used To undertake Health and Safety activities commensurate with post and or SCC Group Health and Safety Policy. To assist the management teams in the daily running of the centre, through the above and any other duties as necessary. Skills and experience: Excellent administration skills. Ability to carry out day to day tasks within agreed time scales. Ability to communicate effectively. Ability to work under pressure and within timescales. Attention to detail. Mature outlook and approach to duties. Ability to understand processes and procedures. To provide a level of service to internal and external customers. Knowledge of stock processes and inventory management (Advantageous). About You About Us SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex. We are an equal opportunities employer SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling. Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/ Sustainability at SCC - https://www.scc.com/sustainability-at-scc/ Life at SCC - https://www.linkedin.com/company/scc/life