Are you a dynamic and passionate leader ready to make an impact? Join us as a Branch Supervisor in our small and mighty country store in Penrith. Inspire your team, deliver first-class customer service, and seize every sales opportunity to drive success. If you're motivated by a fast-paced environment and leading by example, this is your chance to play a vital role in supporting our internal teams and customers alike.
About Us
Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land, or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from all backgrounds to work across our retail, feed, machinery, fuel, and central support divisions.
Carr's Billington Agriculture is a subsidiary of The Billington Group, which also owns Criddle & Co., English Provender Company, and Billington Foods.
The Job
This is a fantastic opportunity to lead a high-performing retail team, drive sales, and create memorable customer experiences while supporting the overall growth of our business.
What you'll be doing:
1. Taking the reins of the Retail Team, maximising sales opportunities across the site while maintaining high customer service standards. You'll be a key figure in ensuring we deliver outstanding customer experiences.
2. Working closely with the Branch Manager to drive sales performance and profitability, hitting key targets and helping achieve business goals.
3. Leading by example, ensuring every retail colleague is equipped to offer the best customer service and optimise sales opportunities. Your leadership will inspire the team to exceed expectations.
4. Championing talent within the team by providing coaching, support, and guidance to develop colleagues' skills. You'll foster a positive, engaging environment where career growth is encouraged.
5. Manage Stock & Debt: Work alongside the Retail Sales Manager and Inventory Manager to manage stock effectively, meet retail targets, minimise aged stock, and stay within credit policies by managing customer debt.
6. Ensure Operational Excellence: When the Branch Manager is away, you'll ensure all daily, weekly, and monthly operating procedures are followed, maintaining smooth operations across the branch.
Skills, Experience, and Qualities Required
Essential:
* A natural leader who motivates a team and drives performance.
* Strong commercial awareness, focusing on maximising sales and profitability.
* Passion for customer service with the ability to inspire your team.
* Excellent communication and interpersonal skills, with coaching and development abilities.
* Experience in managing stock and customer debt, ensuring targets and policies are met.
Desirable:
* Agricultural experience.
* AMTRA RAMA qualification.
* IOSH Managing Safely qualification.
* Proficiency with Microsoft applications and full IT literacy.
* Experience with D365.
Benefits
As part of The Billington Group, we offer a wide range of employee benefits including:
* An attractive salary package.
* Annual salary reviews in September.
* Minimum 25 days of annual leave.
* Opportunity to work for a well-established family-owned business with growth ambitions.
Your Health
* Health Assured: Employee Assistance Programme for counselling and health advice.
* Sick pay: Generous company sick pay entitlement.
* Health Cash Plan: Reimbursements for healthcare expenses.
Your Lifestyle
* Staff Discount: On selected products.
* Cycle to work scheme.
* Flexible life assurance and critical illness cover.
* Perks At Work: Discount website with over 3,500 brands.
* Salary finance benefits: Savings schemes, loans, and financial education tools.
Your Future
* Pension: Company scheme after 3 months.
* Training & Development: Role-specific and ongoing opportunities.
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