We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an exceptional customer journey and foster a positive work environment. You will be an expert in product handling and will strive to improve the customer experience through excellent visual presentation and high-quality customer service. Supporting the Product and Commercial Manager, you will help develop the team and maintain operational standards, contributing to outstanding sales, KPIs, and high-performing teams.
For a detailed overview of this role, see the attached job description at the bottom of this advert.
About The Role
What You'll Be Doing
* Deliver excellent product placement and create 'wow' wearable outfits.
* Maintain strong visual standards with the customer journey as a priority.
* Manage store operations confidently, including service, people, and daily tasks.
* Support the Commercial/Product Manager in empowering the store team to enhance customer experience.
* Utilize commercial tools effectively to drive sales and store performance.
* Take responsibility for store KPIs such as sales, stock management, payroll, conversion rates, customer feedback, and RFID.
* Help ensure store compliance with health & safety standards.
* Support the development of a motivated, engaged, and valued store team.
You'll Be Perfect If
* You have retail experience, preferably in a supervisory role.
* You are passionate about fashion and stay updated on trends.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team.
* You are proactive, adaptable, and thrive in a fast-paced environment.
* You love our products and want to create the best customer journey.
Things To Consider
* Fast-paced environment requiring adaptability and multitasking.
* Ability to analyze customer feedback and sales data for improvements.
* Strong emotional intelligence for managing a diverse team.
* Hands-on role involving product movement, floor resets, and physical tasks.
* Availability to work weekends, public holidays, and during seasonal peaks.
* Good time management skills to meet deadlines.
This Is For You
Join our diverse and talented team at River Island, where career progression is encouraged. We offer various benefits and support to help you succeed and grow within the company.
What We Can Offer You
* 50% staff discount and uniform allowance.
* Discounts, benefits, financial advice, and wellbeing support through Reward Gateway.
* Supportive community with initiatives like Kindness Cupboards and partnerships with the Retail Trust.
* Family support programs including enhanced maternity, paternity, adoption, and fertility treatments.
* Giver Island scheme, matched funding, and annual 'Giver Island' day.
* Focus on career development with training and qualifications.
* Bonus scheme and private pension plan.
* Paid holidays: 28 days in the UK, 30 days in ROI, with options to purchase additional days.
Keeping You Safe
We are committed to safeguarding all employees and promoting British Values such as democracy, the rule of law, individual liberty, and mutual respect. We welcome applications from diverse backgrounds and consider flexible working requests unless operational needs prevent it.
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