People Business Partner Employee Relations Location: Lake District, Cumbria office based Salary: £34-38K plus excellent benefits package A relocation support package may be available for exceptional candidates. About the Opportunity Our client is an award-winning hospitality and leisure business operating a high-quality estate in the Lake District, offering luxury hotel and self-catering accommodation, along with fitness, leisure, spa, restaurant and bar facilities. They are now seeking a People Business Partner Employee Relations to join their established People team. This is a key role focused on supporting managers and employees across a busy and customer-focused environment, ensuring employee relations matters are handled with professionalism, consistency and care. This opportunity would suit an HR professional with strong ER case management experience, a sound understanding of employment law, and the confidence to work closely with line managers in a fast-paced operational setting. Key Requirements You will be an experienced HR or ER professional with the ability to manage a broad range of employee relations matters while helping to promote a positive and compliant workplace culture. Essential skills and experience: CIPD Level 5 qualified, or working towards it At least 2 years experience in Employee Relations within a fast-paced hospitality or similar environment Strong understanding of UK employment law and HR best practice Proven experience handling complex ER cases with discretion and professionalism Strong skills in grievance, disciplinary, performance management and conflict resolution Ability to provide confident, practical guidance to managers on policy, process and compliance Strong communication and interpersonal skills, with the ability to influence at all levels Highly organised, with strong attention to detail and the ability to maintain accurate case records A proactive, solutions-focused and approachable working style High levels of integrity, empathy and confidentiality Role & Responsibilities As People Business Partner Employee Relations, you will act as a key point of contact for ER matters across the business, supporting managers and helping to ensure fair, legally compliant and consistent people practices. Your responsibilities will include: Acting as the primary point of contact for employee relations matters, providing advice and guidance to managers and employees Managing and supporting investigations relating to grievances, disciplinary matters, conduct issues and workplace concerns Supporting line managers with performance management, conflict resolution and other complex ER cases Reviewing and enhancing ER policies and procedures to ensure compliance with current employment law and best practice Promoting a positive workplace culture through effective communication and employee engagement activity Working closely with Talent Acquisition to support onboarding and ensure alignment with people policies Partnering with the Learning team to identify training needs around employee development, workplace conduct and conflict management Providing practical support to managers on HR policy interpretation, employee issues and legal compliance Maintaining accurate ER records and preparing reports for management review Supporting employee engagement initiatives designed to strengthen the working environment Keeping up to date with developments in employment law and contributing to continuous improvement across the People function Supporting the Head of People & Culture with wider HR projects and initiatives as required Why Join? This is an excellent opportunity to join a well-regarded and award-winning business in a high-quality hospitality setting, where people and service standards are central to success. You will have the chance to play a visible role in shaping employee relations practice, supporting managers across the estate, and contributing to a positive and well-managed workplace culture in one of the UKs most attractive locations.