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Salary Package: Competitive plus company car/car allowance, large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours: am – pm Monday – Friday.
We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
Contract Type: Permanent
Interview Process: 3-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and lifelong learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
A great CSM is both a salesperson and support professional. They’re relationship managers who expand customer accounts and solve their problems. This role aims to unify our sales and customer support teams. As the main point of contact for post go-live support, you’ll collaborate with technical teams to troubleshoot issues and gauge customer engagement, providing feedback for service improvements.
This role also involves account growth activities across the named accounts.
Key responsibilities:
* Prepare account plans and work with technical teams to agree on the service roadmap for strategic accounts. Lead regular business reviews with clients to highlight successes, identify remedial actions, and maintain customer satisfaction.
* Support or respond to alerts, red flags, or poor ‘health’ indicators, whether initiated by customers or from support tickets, to build strong relationships.
* Follow up on current quarter’s renewals to avoid surprises, especially for long-term contracts, and build relationships through periodic health checks or business reviews.
* Drive growth through upselling, expansion, and upgrades, increasing customer lifetime value and ensuring they are engaged and satisfied.
Skills and experience:
* Proven experience as an account manager or service delivery manager in a customer-facing role.
* Experience managing services, stakeholders, and customers.
* Detail-oriented and organized.
* Highly motivated, adaptable, and able to operate effectively amid uncertainty and change.
* Ability to work independently, take initiative, and communicate effectively both verbally and in writing.
About You
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