Supported Housing Officer
Location: Head office in Staines, hybrid working
Job Type: Temp rolling contract
Salary: £22 PAYE or £27.54 umbrella per hourWe are seeking a dedicated Supported Housing Officer to manage a portfolio of 115 rented properties across Mitcham, Croydon, Wimbledon, and Sutton. This role involves a mix of general needs and supported tenancies, some with Care & Support on site. It is a customer-facing position requiring flexibility and the ability to respond promptly to enquiries and issues.
Day-to-day of the role:
Conduct scheme inspections focusing on general health & safety, identifying necessary repairs, and upkeep of communal areas.
Perform customer home visits for annual tenancy audits, address housing/tenancy issues, conduct basic repair inspections, and compile damp & mould reports.
Handle general housing enquiries through phone, email, and letter.
Provide support to tenants to help sustain their tenancy, including assistance with Universal Credit applications and signposting to relevant services.
Manage voids and lettings work, including requesting nominations, showing vacant properties to potential tenants, and handling tenancy sign-ups.
Investigate reports of nuisance or anti-social behaviour and take appropriate action.
Collaborate with a dedicated Rents Officer to manage low-level rent issues with tenants.Required Skills & Qualifications:
Previous experience within a supported housing officer-based role.
Experience in General Needs housing/tenancy management is essential; experience in supported housing is advantageous.
Experience in making court applications and attending court on tenancy-related matters is desirable.
Thorough knowledge of the legal and regulatory framework of social housing and property/tenancy management, with experience in delivering services that meet these requirements.
Proficiency in Microsoft Office applications and a Housing Management system is desirable.
Must have a full clean driving licence and use of own car.
Enhanced DBS check requiredTo apply for this Housing Officer position, please submit your application with an updated copy of your CV