THE NOMAD WAY
Hospitality is at the core of what we do and who
we are. It’s more than just a job; it’s a path to a career in our industry.
Many of us at NoMad have grown from within these walls and we pride ourselves
on providing these opportunities. We thrive to achieve our vision to be a
thriving hotel combining the best of New York hospitality with London charm.
Our values connect us; our behaviours guide us; and our non-negotiables drive
us.
Welcome to NoMad London
OVERVIEW OF ROLE
The Room Attendant will ensure that all areas within the hotel are maintained to high standard of cleanliness and maintenance to ensure maximum guest satisfaction.
EXPECTATIONS
The Room Attendant is expected to:
* Clean and sanitize guest rooms and bathrooms
thoroughly.
* Replace bed linens, towels, and toiletries as
needed.
* Restock room supplies, including amenities
and refreshments.
* Report maintenance issues and damages to
management.
* Handle guest requests and complaints with
professionalism.
* Maintain a high standard of hygiene and
cleanliness.
* Follow safety and security procedures.
* Manage time effectively to complete tasks
efficiently.
* Ensure all rooms meet the hotel’s quality
standards.
* Be professional at all the times
* Be a positive ambassador of The NoMad
throughout your professional career with us.
* Always adhere to company policies and
procedures, including but not exclusive of; H&S policies, HR policies;
employee handbook.
* To role model The NoMad values and bringing
them to life through each and every interaction.
MAIN DUTIES & RESPONSIBILITIES
The main
responsibilities of the Room Attendant are summarised as below; however, the
list is not exhaustive:
* Ensure high
quality cleaning service at public areas of hotel
* Follow the
priority of room cleaning
* Clean rooms
and public area according to the procedures and policies set by hotel
* Keep room
attendants’ trolleys neat/clean and tidy
* Maintain
cleaning equipment in good working condition
* Report any
loss/damage to linen, furniture, fixtures, or equipment to Supervisor
* Using the
right cleaning chemicals on all surface as per standards
* Check the
vacuum cleaner and equipment daily
* Ensure
service area is well stocked with necessary products and cleaned always
* Report
issues such as equipment and light bulb damage promptly to supervisor or
department manager for immediate action
* Report and
lost property found in the rooms and adhere to Lost and Found policy.
* Perform
regular deep cleaning of all areas of hotel as instructed
* To perform
any additional task required as per business needs.
* Perform all
duties with care towards our guests always ensuring the utmost guest
satisfaction.
* Interact
with guests in a caring respective and positive manner.
* To always
follow H&S and Standard Operating Procedures.
WHAT WE OFFER
* £750 Refer a Friend Scheme
* 50% Employee discount in F&B outlets
* Pension Scheme
* Complimentary family meal and quality coffee/hot drinks whilst on duty
* Growing team with great training and progression opportunity
* Paid break and annual leave
* Good work/life balance
* Your birthday off (paid) after one year of service
* Hotel discount
* Wagestream
* Private Health Care
* Experience Stay - Breakfast included
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.