Telephone Advisor (Automotive & Leisure Batteries)
Company Description
Alpha Batteries - Online Power Solutions is a family-run battery and stored energy specialist based in Greater Manchester, UK. Founded in 2008, the company is a market leading battery and solar energy Company.
Role Description
This is a full-time, on-site role for a Telephone Advisor specialising in Automotive & Leisure Batteries located in Rochdale. The Telephone Advisor will handle customer inquiries, provide expert advice on battery selection, and support customers with product information. Additional responsibilities include processing orders, managing returns, and coordinating with the supply chain to ensure prompt delivery of products. Customer satisfaction and maintaining up-to-date product knowledge are key aspects of this role.
Responsibilities
* Handle customer inquiries and provide expert advice on battery selection.
* Process orders and manage returns.
* Coordinate with the supply chain to ensure prompt delivery of products.
* Maintain up-to-date product knowledge and deliver excellent customer service.
Qualifications
* Excellent communication and customer service skills
* Inventory management is a plus
* Stock control
* Ability to work effectively in a team and manage time efficiently
* Familiarity with automotive and leisure batteries is a plus
* Previous experience in a similar role is beneficial
* Strong problem-solving abilities and attention to detail
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Retail
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