A fantastic opportunity to enter the medical devices arena - The client is very open regarding background and experience and this is more about customer services and being the go to account manager and ensuring customer satisfaction Job Title: Customer Service/Technical Account Manager Territory: North West and West Midlands Package: £ 35-40K Basic Bonus Car OR Car Allowance, Pension, Healthcare, Death in Service, Phone, Laptop, Holiday Summary Purpose – Ensure customer satisfaction and product reliability through the delivery of regular technical account management, on-site service and account review to serve & support customers in order to never lose an account Objectives – drive satisfaction and delight of all stakeholders per account Accountable for – supporting the Sales Unit to achieve targeted sales growth, customer management (satisfaction & delight), SLA Delivery, DOPS training, IB reliability Key stakeholders – own EBME, SSD, Decon – network other stakeholders Main Responsibilities/Main Tasks Responsible for the delivery of technical account management to include on-site service, damage prevention and KPI review to identify best practice routine equipment handling to customers through coaching, education and training activities. Create and deploy actions plans to improve customer service delivery Deliver technical service support to the sales unit in installing and commissioning of products Perform assembly, installation and commissioning of new stock Perform assembly, installation, commissioning and decommissioning of demo stock Perform field based technical activities to include emergency call out, customer query and complaint handling (on site and by phone) and testing and inspection of equipment to necessary standards Deliver technical support to customers including the training of customers in the application of company products and Direct Observation of Procedural Skills (DOPS) Support other TAM’s and office based technical activities as necessary Qualifications Experience working or covering a territory Minimum of 5 GCSE’s at grade C or above including Maths and English or equivalent Intermediate level of knowledge and computer literacy Possess IT skills including Microsoft Office to basic level Full, clean driving licence If you are interested in this role and would like to apply or if you are considering your options within the medical devices sector generally please do send over a CV to nicholasb@calibre8.co.uk and I will call you back to discuss options