Learning Courses Administrator
Location: Hybrid - Leicester
Salary: Competitive (DoE)
Contract Type: Permanent, Part-Time - 30 Hours, 4 Days Per Week
What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources
Why Do We Want You
At Mercia Group - part of Wilmington plc and a leading name in training for accountancy firms - we’re passionate about delivering brilliant learning experiences. We're looking for someone like you to help keep everything running smoothly, and who isn't afraid to jump in when things get busy.
Every day is different here. One moment you’ll be speaking to clients on the phone, the next you’ll be booking venues, setting up Zoom courses or helping us stay on top of feedback. You’ll play a key role in making our courses run brilliantly for clients across the UK.
If you bring energy, organisation and a “let’s make this happen” mindset, we'd love to hear from you!
Please note: To complete your application, you will be redirected to Wilmington plc’s career site.
At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
You’ll play a key role in ensuring our courses and training sessions run smoothly and deliver an excellent experience for our clients. Working closely with colleagues across the business, you’ll help plan, organise and deliver high quality events across multiple formats.
Your responsibilities will include:
• Support the smooth day to day running and operations of our training events, following established processes and requirements.
• Liaise with external suppliers, dealing with queries and resolving any issues promptly and professionally.
• Take ownership of all written and verbal communication with external providers.
• Share clear and timely updates with the wider team to ensure seamless delivery.
• Act as course host, representing our organisation and ensuring delegates have a positive experience.
• Maintain and update attendance records, training logs and client information.
• Provide administrative support for all training formats, including face to face, live online, on demand courses and conferences.
• Process invoices for venues and speakers accurately and on time.
• Contact clients to share information about our courses and support their booking journey.
• Assist with the planning, onboarding and coordination of our course hosts.
What's the Best Thing About This Role
The variety. No two days feel the same, and you’ll never be short of something meaningful to do. You’ll be right at the centre of Mercia's training delivery - speaking to clients, supporting virtual sessions, coordinating with venues and helping us gather feedback so we can continually improve. You’ll be part of a friendly, close-knit team that genuinely supports each other and celebrates getting things done well!
What’s the Most Challenging Thing About This Role
It can get busy, especially when multiple courses are running or last minute changes crop up. You’ll need to stay organised, switch tasks quickly and keep calm when things happen at pace.
To be successful in this role, you must have/ be:
• Extensive experience delivering high quality administrative support for courses, training sessions and events.
• Confident Zoom user, able to set up, manage and troubleshoot virtual sessions.
• Strong English skills, both in written and verbal form.
• Excellent IT capability, including experience working across a range of digital and media platforms, such as Zoom and Microsoft suite (in particular Outlook, Excel and Teams).
• Skilled negotiator, with the ability to find solutions and work collaboratively.
• Outstanding interpersonal skills, with the confidence to work independently in a hybrid (office/home) environment.
To be successful in this role, it would be great if you have/ are:
• Experience using Microsoft Word to produce professional documentation.
• Comfortable and confident speaking with clients by phone.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About us
Mercia, part of Wilmington plc, is a leading provider of training, compliance, and support services to the UK accountancy profession.
Our focus is on helping accountants stay ahead of regulatory change and technical updates while supporting their development through practical learning resources.
Join us and do Work That Means Something
At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.
When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.
Join us and make a real difference. Click on “APPLY” today