Lead. Automate. Protect. Transform.
Are you the kind of leader who thrives where operations, automation, and security meet? Do you get energy from eliminating noise, building automation at scale, and leading high‑performing technical teams? If so, this could be the role for you.
THE OPPORTUNITY
We’re looking for a hands‑on NOC & SOC Manager to take ownership of our monitoring, automation, and security operations across multi‑client environments.
This isn’t just about running a NOC. You’ll transform it. You’ll lead the shift from reactive support to automation‑first, proactive operations, building a modern NOC/SOC function that delivers real customer and business outcomes.
What You’ll Lead & Own
Automation First Operations
You will take full ownership of automation across the business, centralising it within the NOC/SOC and removing the burden from the Service Desk. Your focus will be building scalable, self‑healing systems that reduce tickets at source, not just respond to them.
Advanced Scripting & Engineering at Scale
You’ll design and deploy automation across large environments using PowerShell and modern orchestration tooling. This isn’t basic scripting; you’ll be operating safely and effectively across thousands of endpoints.
Proactive Monitoring & Signal Quality
You’ll own monitoring strategy end‑to‑end, improving telemetry, reducing noise, and ensuring alerts drive meaningful action, not unnecessary tickets.
Security Operations & Response
You’ll lead security operations across SIEM and EDR platforms, owning detection, triage, response, and continuous improvement of security posture.
Platform Performance & Reliability
You’ll ensure high levels of patch compliance, availability, and infrastructure health across customer environments, from endpoints to cloud platforms.
Continuous Improvement & Root Cause Elimination
You’ll drive a culture of fixing problems permanently, using trend analysis, automation, and engineering improvements to remove recurring issues.
Team Leadership & Accountability
You’ll build and lead a high‑performing team with clear ownership, strong standards, and a focus on outcomes over activity.
WHAT MAKES THIS ROLE DIFFERENT
* Operational Leadership (Run) – Owning uptime, SLAs, and service quality across all environments
* Engineering Excellence (Build & Improve) – Designing automation, eliminating root causes, and scaling operations
Who You Are
YOU’LL THRIVE IF YOU…
* Are automation obsessed and hate repetitive work
* Have strong PowerShell/scripting/automation engineering capability
* Have built or significantly improved a NOC or MSP operations function
* Are comfortable operating at scale (hundreds/thousands of endpoints)
* Can lead teams while staying technically hands‑on
* Understand the commercial impact of downtime and inefficiency
TECHNICAL BACKGROUND WE’RE LOOKING FOR
* Strong experience in MSP/multi‑client environments
* Deep understanding of NOC operations, monitoring, and incident management
* Hands‑on experience with RMM platforms and automation at scale
* Advanced scripting capability (PowerShell essential, Bash beneficial)
* Experience designing automation workflows and integrations (APIs, orchestration tools like Rewst)
* Solid grounding in Microsoft 365, Entra ID, endpoint management, and security tooling
* Exposure to SIEM/EDR and security operations workflows
* Strong understanding of infrastructure, networking, and platform performance
CERTIFICATIONS (OR EQUIVALENT EXPERIENCE)
* MD‑102 (Endpoint Management)
* SC‑200 / SC‑900 (Security Operations / Fundamentals)
* ITIL 4 Foundation
* CCNA / Network+
* Vendor certifications across RMM or security platforms
LEADERSHIP & PEOPLE MANAGEMENT
* Experience managing and developing technical teams in an MSP or operations environment
* Strong in performance management, setting expectations, giving feedback, and addressing underperformance
* Comfortable leading 1:1s, team structure, and accountability frameworks
* Experience with recruitment, onboarding, and growing team capability
* Confident acting as the senior escalation point during incidents
WHY JOIN US?
* Own a mission‑critical function
* Real autonomy to modernise and automate at scale
* Shape what great looks like in a modern MSP
* Work in a business that values engineering, not just support
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