Responsibilities
* Strong leadership skills with the ability to coach, motivate, and develop teams.
* A guest-focused approach, delivering excellent service and resolving issues effectively.
* Solid operational knowledge, including ride safety, compliance, and performance.
* Effective problem-solving skills with a proactive mindset.
* Strong communication and teamwork abilities across departments.
* Experience in training and assessing team members to high standards.
* Flexibility to support varying shifts and operational demands.
* A strong commitment to health & safety and promoting a culture of compliance.
* Alignment with company values, contributing to a positive and inclusive team environment.
Qualifications
* Experience in ride operations or a similar operational environment.
* Previous supervisory or senior team experience.
* Experience delivering training and supporting team development.
* Good understanding of health & safety practices and emergency procedures.
* Experience handling guest queries or escalations.
* Familiarity with compliance systems (e.g. Sterling) is desirable.
* Ability to operate across multiple rides/zones, including evacuation procedures.
* Basic administrative skills, including maintaining records and performance logs.
Benefits
Alongside the opportunity to perform to thousands of international guests in your residency, you’ll also receive:
* Monthly Bonus based on guest satisfaction
* 25% discount in our retail shops and restaurants and 40% off LEGO online
* Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
* Discounted rates at Merlin hotels all over the world
* Employee pricing up to 55% off cinema tickets
Pay Range
GBP £13.21/Hr.
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