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Collections Advisor (B2B)Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We're looking for a Collections Advisor to join our ever-evolving Revenue Operations team and help us unleash the potential of every business.
What you'll own as the Collections Advisor
1. Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
2. Acting as a first point of contact for customers with outstanding arrears
3. Reinstating of Direct debits to adhere to our One Call Resolution aim
4. Showing empathy to vulnerable customers
5. Negotiating & setting up repayment arrangements
6. General administration duties
7. Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
8. Adhere to KPIs set by the business
What you'll bring
1. We would like to hear from you if you have experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar
2. Strong customer service & communication skills with the ability to empathise with people
3. The ability to adapt to change in a fast-paced environment
4. Experienced working within a regulated organisation background
5. Polite telephone manner
6. Strong IT skills to navigate multiple platforms
7. Experience of working with Microsoft Office - Word, Excel and Outlook
It's a bonus if you have
1. Experience working with corporate customers
2. B2B collections experience
3. Understanding of Direct Debits
4. Understanding around the BACS rules
5. Good understanding of complaint Resolution
About the team
Our Collections teams support our Global Business customers, managing accounts with a strong focus on cash collection and aged debt clearance.
Competitive salary plus up to £500 per month commission-based bonus scheme.
Working Pattern: 35 hours per week, Monday - Friday 9:30am - 4:30pm or 9:30am - 5:00pm (shift dependant)
To learn more about our winning teams, check out our world-class teams that own it every day.
What makes a Worldpayer
What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.
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